Return and Refund Policy

Return & Refund Policy

At PatchSew, every custom product is made specially for you. Because personalized items are created based on your selected design, text, colors, and uploaded images, we cannot accept returns or exchanges for customized products unless there is a quality issue or an error caused by us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from your submitted customization details, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos of the item and the issue
• A description of the problem

After reviewing your request, we will provide a replacement or refund if the issue is confirmed.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized/customized clothing
• Items with custom embroidery, printing, names, photos, or designs
• Items that have been worn, washed, or altered
• Clearance or promotional items

Refund Processing

Approved refunds will be processed within 5-7 business days after approval.

Refunds will be issued to the original payment method.

Order Cancellation

Orders can only be canceled within 12 hours after purchase. After production begins, cancellation requests cannot be accepted.

If you have any questions, please contact us:

Email:
support@patchsew.com